Shipping policy
Shipping Policy (United Kingdom)
Trader: Chair-Covers.uk, Sole proprietorship based in Canada
NEQ: 2271259873
6314 Rue Dugas
Montreal, Québec H1N 1P2
Canada
Email: support@chair-covers.uk
Correspondence address (not a returns depot): 6314 Rue Dugas, Montréal, QC, H1N 1P2, Canada
1) Delivery services & lead times
- Standard Tracked (UK): 5–7 working days from dispatch.
- Carrier partners: Royal Mail, Evri, DPD or equivalent (tracking provided by email/SMS).
- Dispatch time: orders are prepared within 24–48h (Mon–Fri, excluding public holidays).
2) Shipping rates
| Destination | Service | Rate |
|---|---|---|
| UK Mainland | Standard Tracked (5–7 working days) | Free from £20; orders under £20 — shown at checkout |
| Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland | Standard Tracked (usually 6–9 working days) | Shown at checkout |
Note: Any promotional free-shipping threshold applies after discounts are deducted.
3) Order processing & split shipments
- We process orders Monday to Friday. Orders placed after the daily cut-off are handled the next working day.
- To speed up delivery, items in the same order may ship from different fulfilment hubs; you will receive separate tracking numbers if applicable.
4) Tracking, delivery attempts & safe place
- A tracking link is sent when your parcel leaves our warehouse. Please allow up to 24h for scans to appear.
- If no one is available, the carrier may deliver to a neighbour, a local collection point or a safe place (depending on your preferences and the carrier's policy).
- PO boxes: not supported by all carriers; please provide a full street address.
5) Address changes & failed delivery
- If you entered an incorrect address, contact us at support@chair-covers.uk as soon as possible. We can amend details only before dispatch.
- Undeliverable parcels (wrong/incomplete address, uncollected from pick-up point, refusal) are returned to sender. We can reship (postage may apply) or refund the item price minus any non-recoverable shipping costs.
6) Delays, lost or damaged parcels
- Most parcels arrive within the stated window; occasional carrier/network delays can occur (weather, strikes, peak periods).
- Your order is considered lost if it has no delivery scan 10 working days after the estimated window. We will offer a replacement or refund.
- If your parcel arrives damaged, please photograph the packaging and contents and contact us within 7 days so we can investigate with the carrier.
7) Duties & taxes
Prices shown at checkout include UK VAT where applicable. We do not request additional payment on delivery for UK addresses. You will not be asked to pay unexpected carrier fees at the door.
8) International shipping
We currently ship to the United Kingdom only. If you are outside the UK, please contact support for options when they become available.
9) Returns & exchanges
Change-of-mind returns are available under our goodwill 30-day window (UK). Faulty/incorrect items are covered by UK consumer law and our Returns & Refunds Policy. Do not return items to the correspondence address above; we will provide the correct returns depot and a prepaid label where applicable.
Last updated: 2025-10-31